Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: daniel_san on February 19, 2015, 10:41:56 AM

Title: Refresh Agent
Post by: daniel_san on February 19, 2015, 10:41:56 AM

Hi All,

This is my first post in this community. I was looking for the correct forum to introduce myself, but there is no place to do it  ;D

I´m working on a Workspace Desktop Customization with 8.5.1 version

I was wondwering what is the way to refresh the agent class IAgent.

Debugging the application i can see the "agent.AgentGroupsForAgent " is not refreshing the groups of the agent. But if i change the skills of the agent it´s refreshing correctly. Maybe there are some way to refresh it?

I can see the changes on groups with IConfigurationService but not with the Agent.AgentGroupsForAgent.

Thank you in advance for your help.

Title: Re: Refresh Agent
Post by: Kubig on February 19, 2015, 12:04:05 PM

Not necessary to "refresh" this interface (IAgent). All configuration notifications are related to the confserv application and their interfaces within PSDK or WDE libraries.

Title: Re: Refresh Agent
Post by: daniel_san on February 19, 2015, 05:31:04 PM

Ok, thank you foryour response. I thougth that would be some way to refresh. I will do it woriking directly with iconfservice.

Regards.