Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: obegendi on February 17, 2015, 09:55:49 AM

Title: IWS - CallBack
Post by: obegendi on February 17, 2015, 09:55:49 AM

Hello,

I'm making a custom IWS. So he its the question, i need to control "Schedule a Callback" button on interaction window. I need to check and control what is selected on that datetimepicker. My client want to limit schedule date to max 7 seven days from the call. How can i do it ? What is the best method for to do this ? I tried some method but not quiet useful for iws i guess.

I tried use thi Genesyslab.Desktop.Modules.Contacts.CalendarWindow.ICalendarWindowView but i couldnt maximize the date time.

Thank you.

Title: Re: IWS - CallBack
Post by: Kubig on February 17, 2015, 10:35:52 AM

It is better to use commands for these purposes. You can get hints from URL http://docs.genesys.com/Documentation/IW/latest/Developer/Outbound

Title: Re: IWS - CallBack
Post by: Timur Karimov on April 02, 2015, 08:24:15 AM

[quote author=Kubig link=topic=8716.msg38691#msg38691 date=1424169352]
It is better to use commands for these purposes. You can get hints from URL http://docs.genesys.com/Documentation/IW/latest/Developer/Outbound
[/quote]
Hi Kubig.
I quite agree with that. But devil in details always =) Do you ever try to use the RescheduleOutboundRecord command for example? Can you share some source code with such example?
WBR Tim