Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: mmiah on January 27, 2015, 03:42:31 PM

Title: Using out of support T-LIB SDK
Post by: mmiah on January 27, 2015, 03:42:31 PM

Hi

I wanted to understand if anyone has any experience of running an out of support T-LIB SDK used for the Agent Softphone, what are the risks and challenges you've faced?

Thanks

Title: Re: Using out of support T-LIB SDK
Post by: cavagnaro on January 27, 2015, 07:35:35 PM

You can, ActiveX for example.
Risks are that you have no support at all, so if you run a problem will have nowhere to run.
Also, OS compatibility. I had some issues with ActiveX on Windows 7 and Windows 8 machines....lastly went for PSDK.
As any software or development kit, risks are exactly the same.

Also remember, for multimedia only PSDK and new ones have functions to support them.