Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: rht.jedhe on January 20, 2015, 07:43:54 AM

Title: CCPulse configuration
Post by: rht.jedhe on January 20, 2015, 07:43:54 AM

Hi All,

Please help me how can i show the userdisp option in ccpulse real time monitoring.
below are thing that i have done at configuration level.

Requirement is need to show the manual call connect and non connect count.

created filter using below stat.

( PairExist("GSW_CAMPAIGN_NAME", "Manual") ) & ( PairExist("GSW_AGENT_REQ_TYPE", "UpdateCallCompletionStats") ) & ( PairExist("cti_CallConnectFlag", "true") )  ( PairExist("cti_CallConnectFlag", "true") )

but in ccpulse statserver there is option userdisp under this only it will be visible, that i am not able to see.

Please help me on this.

Regards,
Rahul Jedhe

Title: Re: CCPulse configuration
Post by: Adam G on January 20, 2015, 09:06:44 AM

Hi Rahul,

1.  Please post questions in the "Discussion" Forum.

2.  Your Filter appears to be missing an [i]ampersand[/i];

(PairExist("GSW_CAMPAIGN_NAME", "Manual")) & (PairExist("GSW_AGENT_REQ_TYPE", "UpdateCallCompletionStats")) & (PairExist("cti_CallConnectFlag", "true")) [b]&[/b] (PairExist("cti_CallConnectFlag", "true"))

3. Your Filter contains the same KVP, twice;[i] (PairExist("cti_CallConnectFlag", "true"))[/i]

4. If [i]userdisp [/i]the name you gave to the Compound Stat in the StatServer Options, it should be available when you build a View in CCP+.  Check you are trying to apply it to the right type of "Object" (in CCP+), by looking at the "Subject" (in StatServer).

HTH?