Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Parul on January 06, 2015, 04:04:14 AM

Title: Can we play treatments through ORS without using URS.
Post by: Parul on January 06, 2015, 04:04:14 AM

Presently, I am playing treatments using ORS and it plays it with the help of URS. URS sends the request to play treatment.
Can I play treatments without using URS and playing it only with ORS??

Title: Re: Can we play treatments through ORS without using URS.
Post by: cavagnaro on January 06, 2015, 02:27:07 PM

Can't...ors is just a IRD replacement with more features.

Title: Re: Can we play treatments through ORS without using URS.
Post by: René on January 06, 2015, 02:44:23 PM

Hi Parul,

Yes, it is possible starting release 8.1.200.16.

@Cav - ORS is not IRD replacement :). ORS will replace URS completely in a near future...

R.

Title: Re: Can we play treatments through ORS without using URS.
Post by: Kubig on January 06, 2015, 02:50:44 PM

René is right - as documentation mentioned [quote]Orchestration platform now supports call treatment which just includes ORS and media server only. In the previous versions, this functionality was managed by URS working in tandem with ORS.[/quote]

Title: Re: Can we play treatments through ORS without using URS.
Post by: cavagnaro on January 06, 2015, 03:32:20 PM

:o :o :o :o :o :o :o :o :o :o :o
Should read more about it...so sorry for misleading...shame on me

Title: Re: Can we play treatments through ORS without using URS.
Post by: CK on January 21, 2015, 08:06:54 AM

I believe if you set in the block the option Device ID to "system.thisDN" should do it.