Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: gstkein on January 05, 2015, 06:46:44 PM

Title: Composer Nuance TTS Prompt help
Post by: gstkein on January 05, 2015, 06:46:44 PM

Hello, I´m trying to develop a Voice Callflow that synthesizes some audios using Nuance TTS (i think as an osdm)

I know how to play normal prompts, but I really have no idea on how to use Nuance to synthesize the audio.

Could anybody please give a an example?

I need to synthesize dates, numbers, and strings.

I don´t know if nuance must be set as a grammar somehow, or if it´s supposed to be called as a subflow with variables in wich case I wouldn´t know the url or the variables or if there is a special block for calling the 3rd party synthesizer.

Any help will be appreciated

Title: Re: Composer Nuance TTS Prompt help
Post by: Kubig on January 06, 2015, 09:10:19 AM

You can use for example vxml elements "prompt". Of course, as first you have to integrate the TTS/ASR software with Genesys GVP or Genesys Media Server solution.

Title: Re: Composer Nuance TTS Prompt help
Post by: gstkein on January 06, 2015, 02:53:08 PM

So if I understand correctly the simple composer prompt block should work fine as long as the platform is properly configured?

Is there any particular configuration regarding the grammar to be used?

Thanks for the info

Title: Re: Composer Nuance TTS Prompt help
Post by: Kubig on January 06, 2015, 02:56:09 PM

If you mean built-in grammar, there is no additional configuration.

Title: Re: Composer Nuance TTS Prompt help
Post by: gstkein on January 07, 2015, 07:30:11 PM

Great thanks!