Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: gstkein on October 18, 2014, 03:41:50 PM

Title: StandardResponses, ScreeningRules and PSDK
Post by: gstkein on October 18, 2014, 03:41:50 PM

Hello, I'm trying to filter StandardResponses from Universal Contact Server depending on ScreeningRules (created with knowledge manager) as GAD does.

I can request all StandardResponses with requestGetAllCategories (which returns the full tree of categories/responses) but I have found no way to know which ScreeningRules are asociated with a given category or the content of the screening rules.

Thank you very much,

Guillermo

Title: Re: StandardResponses, ScreeningRules and PSDK
Post by: Kubig on October 20, 2014, 09:15:36 AM

What about SubscribeID?