Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PhoneBill on August 26, 2014, 10:07:27 PM

Title: GAD Pass Data to Existing Window
Post by: PhoneBill on August 26, 2014, 10:07:27 PM

I've searched all over and have been unable to find anything so I'm breaking down and asking for help.

I'm trying to pass data from GAD to an [i]existing[/i] browser window.  I am able to open a new window each time a call arrives but I want to use the same window and not have to worry about multiple windows or passing security tokens or session IDs each time. 

Title: Re: GAD Pass Data to Existing Window
Post by: PhoneBill on August 28, 2014, 07:01:06 PM

Okay, turns out it wasn't nearly as difficult as I assumed. 

It's a simple window.open method with the second parameter (name) defined.  As long as the same name is referenced, and it's already open, it will be used again.  If it's not open, it will be opened.

[font=courier]window.open("www.mycrmurl.duh", "myGADPop");[/font]