Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: djsony90 on August 24, 2014, 06:23:58 PM

Title: Get CCPulse value to Windows Form
Post by: djsony90 on August 24, 2014, 06:23:58 PM

Hi,
Im new of this Forum. Excuse my English, im better in Italian. I work with CCPulse every day and i need to know if there is a way to get some of the values to a windows form with c# (in realtime).

Thank you in advance.

Edison

Title: Re: Get CCPulse value to Windows Form
Post by: Kubig on August 24, 2014, 06:33:27 PM

Officialy, through the CCP+,there is no way. You can easily achieve it via PSDK.

Title: Re: Get CCPulse value to Windows Form
Post by: djsony90 on August 24, 2014, 11:25:02 PM

Can you please help me with this. And where i can get the PSDK, i've tryed with some direct links in the genesys website but it doesnt worked.

Title: Re: Get CCPulse value to Windows Form
Post by: Kubig on August 25, 2014, 05:13:04 AM

You must be a Genesys partner

Title: Re: Get CCPulse value to Windows Form
Post by: kmh5147 on January 14, 2015, 08:21:13 PM

Neither of these answers are entirely true.  The psdk is a sellable product from genesys, and you can also get the values out of ccpulse by using actions and thresholds.  If you create a vb script as an action to write the value to a flat file, and then use a threshold to execute this action everytime the value changes.  Your vb application can then pickup these values.....