Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on August 21, 2014, 03:54:38 PM

Title: Hangup detection
Post by: cavagnaro on August 21, 2014, 03:54:38 PM

Hi guys,
I'm checking an HA configuration and found a message on LCA logs that always was fussy for me...can't find info on Framework deployment guide nor on Genesys support site...

[quote]
00:28:42 Hangup detection is not enabled
[/quote]

Anybody knows what this message refers to?

Title: Re: Hangup detection
Post by: blakshmikanth on August 21, 2014, 04:07:26 PM

Hang-up detection is the feature introduced from v8.0 onwards and allows Local Control Agent (LCA) to detect unresponsive applications by checking for regular heartbeat messages. When an unresponsive application is found, pre-configured actions can be taken - including triggering alarms or restarting the application.

With hang-up detection enabled, LCA monitors all threads in the process and hence,can detect non-responsive applications (even if it is running).

As far as I know, only few servers like T-Server support this functionality and I recommend to configure this, only if required.

Cheers,
Lucky
www.lakshmikanth.com

Title: Re: Hangup detection
Post by: cavagnaro on August 21, 2014, 04:14:45 PM

Cool, thanks a lot for the input. Any idea, which documentation talks about this more detailed?

Title: Re: Hangup detection
Post by: blakshmikanth on August 21, 2014, 04:15:32 PM

Management Guide 8.0

Title: Re: Hangup detection
Post by: cavagnaro on August 21, 2014, 04:15:54 PM

Ok, found on TServer  ;D
Reading and play time! Thanks!

Title: Re: Hangup detection
Post by: blakshmikanth on August 21, 2014, 04:21:37 PM

Cool.....let us know how it goes