Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Nathzn on July 18, 2014, 09:24:39 AM

Title: Genesys Outbound Black List?
Post by: Nathzn on July 18, 2014, 09:24:39 AM

Hi Guys,

Not sure if it is possible but is there a facility to block certain numbers from being dialed from agents? We are currently being hit buy scam/fraudsters asking agents to them back ring back. We want to block these numbers.

Any Ideas would be greatly appreciated.

Thanks,

Title: Re: Genesys Outbound Black List?
Post by: Kubig on July 18, 2014, 10:20:15 AM

Block them on PBX or GW level

Title: Re: Genesys Outbound Black List?
Post by: Nathzn on July 18, 2014, 11:17:23 AM

[quote author=Kubig link=topic=8435.msg37084#msg37084 date=1405678815]
Block them on PBX or GW level
[/quote]

Yeah our options so far are:

[list]
[li]Gad Customisation[/li]
[li]Cisco IP to block[/li]
[li]Work to be complete on trunk to forward to DND when prefix is met[/li]
[/list]

Title: Re: Genesys Outbound Black List?
Post by: Kubig on July 18, 2014, 12:11:39 PM

Yes, I thought the option with prefix at trunk level as well, but it would be so tricky to maintain it. from my point of view is the GW level the best way how to achieve it. We implemented similiar function on Cisco GW too.