Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MR_PT1 on July 17, 2014, 08:04:47 PM

Title: Logout problem
Post by: MR_PT1 on July 17, 2014, 08:04:47 PM

Anyone ever seen a problem for the agent log out showing a message "waiting for authorization to disconnect"?

We are using Interaction Workspace with Outbound Solution.

Title: Re: Logout problem
Post by: cavagnaro on July 18, 2014, 02:25:38 PM

Ermmm...that is not a problem. Is a secuirty feature for Outbound. Read documentation so you can understand what and why it happens.

Title: Re: Logout problem
Post by: MR_PT1 on July 18, 2014, 05:01:43 PM

Cavagnaro,

I think you are talking about the Assured Connection feature.

We are not using this feature and this option was in default value (false according the docs). Anyway, I changed to false and I will see what happens.

Thanks for your help!

Title: Re: Logout problem
Post by: cavagnaro on July 18, 2014, 05:16:46 PM

No, I'm talking about logging out while on an Outbound Campaign. Check OCS reference guides

Title: Re: Logout problem
Post by: MR_PT1 on July 18, 2014, 08:22:37 PM

Ok, now I realy found my option.

I was searching in the wrong doc (Deployment Guide).

Thanks for your guidance!