Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mduran22 on July 16, 2014, 06:54:48 PM
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I have been looking for a statistic or Informart report that will give the maximum concurrent calls for a DN Group/IVR ports. I want to report in any given interval (15 min, hour, or day, month, year) what the maximum number of ports (VTP Dns) in use were.
While realtime would be OK, I would really like to see this historically.
The only max statistic that I find is for max time.
Has anyone found metrics or reports useful for this?
Thanks,
Mike