Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rajkishor09 on July 09, 2014, 01:31:34 PM

Title: Calltable update in Inbound calls
Post by: rajkishor09 on July 09, 2014, 01:31:34 PM

I know its nor possible use "UpdateCallCompletionStat" as I don't have record handle for inbound calls. But my requirement is to update call table for inbound calls. I want to update custom fields when I receive Inbound call using SDK, no database interaction. I was searching for this but didn't get where to start. I have [b]Genesys SDK 8.1[/b]. I want to search record based on some parameter and update some custom fields.

Do you think its possible?

Title: Re: Calltable update in Inbound calls
Post by: cavagnaro on July 09, 2014, 02:48:15 PM

??? ??? ??? ??? ??? ??? ???
Sorry but you seem not to even understand how Genesys works...
You can't update a 3rd party table with PSDK, as PSDK as the name states is for Genesys. How you expect to update some table without connecting to it??

Title: Re: Calltable update in Inbound calls
Post by: rajkishor09 on July 10, 2014, 07:17:31 AM

I was assuming if we can add records to calltable using PSDK then updation is also possible.  :o

Title: Re: Calltable update in Inbound calls
Post by: cavagnaro on July 10, 2014, 01:39:44 PM

You don't add records to an X table, OCS it is part of Genesys structure and has its own API. You use PSDK to call that OCS API only.
Again, please read more about Genesys so you understand it more. Check architecture diagrams and components. Will help you in the future