Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gzooby on July 09, 2014, 11:49:18 AM

Title: T-Server integration with OXE license Problem
Post by: gzooby on July 09, 2014, 11:49:18 AM

Hi everyone!

I´m having a problem with my sdn licenses.

I´m installing Genesys 8.1 integrated with OXE.
The sdn number of my license file is 170. I have defined in Genesys configuration about 120 extensions, and 120 acd positions , 120 persons with their respective 120 agent logins. But I´m running out of licenses, as I see in T-Server log, they are checkin out every extension and every acd position, so when I reach 170, every object coming later is not being monitored.
What am  I doing wrong? iT´S Correct license is checking out every extension and acd position??

Thank you a lot !!

Z

Title: Re: T-Server integration with OXE license Problem
Post by: cavagnaro on July 09, 2014, 02:45:10 PM

Check TServer documentation please. Smart monitor feature.

Title: Re: T-Server integration with OXE license Problem
Post by: gzooby on July 09, 2014, 03:55:06 PM

Yep, I have configured agent-smart-monitor in true, and algo agent-substitute in true, but still we got the problem!

Title: Re: T-Server integration with OXE license Problem
Post by: cavagnaro on July 09, 2014, 05:19:18 PM

Can't be...
Please post cstainfo output from OXE
do a incvisu -r |grep CSTA and post output too
From TServer pls post startup logs

Title: Re: T-Server integration with OXE license Problem
Post by: gzooby on July 09, 2014, 06:09:26 PM

Ok, I will try to get the logs, but first, just a question,
Could it be something related to the option register when u create dn? Can it be in register option  "On demand" correct for dn of type extension?

Regards, i will talk to the guy who manages the OXE for the outputs.

Thanks!

Title: Re: T-Server integration with OXE license Problem
Post by: cavagnaro on July 09, 2014, 06:34:43 PM

No, never use "on demand". Can bring you more problems later.
But, can't be that.

Also please post agacd command output for an agent

Title: Re: T-Server integration with OXE license Problem
Post by: gzooby on July 09, 2014, 06:41:12 PM

Ok i will not use that so...
Thank u will be uploading logs soon

Title: Re: T-Server integration with OXE license Problem
Post by: mduran22 on July 10, 2014, 05:37:56 PM

A little off topic, but the register:True, False, OnDemand is specific to whether TServer registers the DN with the PBX, not if it checks out a license for the DN when a Tserver client registers correct?

Title: Re: T-Server integration with OXE license Problem
Post by: cavagnaro on July 10, 2014, 06:53:00 PM

If TServer is not monitoring the DN then no license will be consumed.
However, the onDemand scenario can bring some issues with Alcatel IP Phones on certain environments.
Just that

Title: Re: T-Server integration with OXE license Problem
Post by: gzooby on July 16, 2014, 03:15:28 PM

Hi thanks for your help. We talk to Genesys and so if yopu want to have license por "100" seats, Genesys will have to give you 200 dn licences, 100 for acd positions and 100 for agents extensions!

They will send me license file soon.

Thank you a lot!

Title: Re: T-Server integration with OXE license Problem
Post by: cavagnaro on July 17, 2014, 12:22:38 AM

??? ??? ??? ??? Like...not...
I do have a lot of Genesys implementations and never needed to double the ammount of licenses. One way to solve it but weird absolutely