Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: luchosrock on July 03, 2014, 01:57:38 PM
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As I've asked before, I would like to know if there are possibilities to extend some of the features of Genesys to a .NET Desktop App, which for now it has voice integration through SIPServer.
Considering this, my question is: How can I handle multimedia (audio+video) calls with a Genesys solution the same way I do right now with voice only calls (ie. connecting to a server using the voice platform sdk)?
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Do you mean WebRTC technology? If no, I do not understand how can be multimedia interaction audio or video. In general, the way how to achieve it through PSDK is still same as for voice, just you have not to connect to the T-Server, but to the IXN - of course request will be different, but principles are still same.
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So I can handle multimedia calls with the same T-Server configuration I have to voice only, can't I?
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You do not understand how Genesys works and his event model or the description is not clear for me, so I cannot answet to your question. What do you want to achieve - email/chat processing or another multimedia like Twitter, Facebook or RSS channel? Be more specific please
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Sorry if I explained myself wrong. When I said multimedia content I meant handling of video-calls (I know the questions regarding facebook, twitter, email, etc. are handled through IXN Server).
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SIP Server can do Video calls.
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So how can this be achieved? I've searched the SDK Docs but I couldn't find enough information about it. Is there an online resource I can look into?
Any help would be appreciated.
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?? SIP Server does that work, you would have to build a SIP Phone that can handle Video...or install a SIPPhone that handles it already like Xlite or similar.
What you do on SDK is just handling the interaction as in voice. No more to do.