Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sshrikant on June 13, 2014, 10:36:59 PM

Title: IWS Toaster very slow
Post by: sshrikant on June 13, 2014, 10:36:59 PM

Excuse me if this has been posted elsewhere. I searched but could not find any reference.

The problem -
Users are complaining that the Toaster window shows up after several rings (2 or more) on the desk phone.
Most users have this issue 30% to 50% of the time. As it happens intermittently, it is hard to catch. 

The environment is very basic - Avaya + Genesys, Voice only other media are not implemented yet.
I have removed UCS, Interaction Server etc from connections, disabled Contact look-up.
Is there anything else that can influence Toaster performance?

Title: Re: IWS Toaster very slow
Post by: genesysguru on June 14, 2014, 02:55:05 PM

Sounds like latency on EventRinging to IWS. Pull off the local IWS log file whilst timing the actual time of ringing on the physical phone.

Title: Re: IWS Toaster very slow
Post by: GMG on June 19, 2014, 06:24:15 AM

Hello Srikant,

Do you have done any customization with third party CRM.

Sometimes, when call lands on IWS, we call a API, which gets some data from CRM, if API is taking time then pop-up comes late.

Have you tried using Vanilla version IWS ??

If you are already using Vanilla version of IWS, then please check with Network Team (about latency).


--
GMG
CIV-8.X