Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: luchosrock on June 13, 2014, 02:38:22 PM

Title: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: luchosrock on June 13, 2014, 02:38:22 PM

Hi,

Is there a way to use Platform SDK (for .NET) to connect to Social Media (Twitter,Facebook)?  If there's not, then what component should I use?

Thanks in advance,

Regards.

Title: Re: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: cavagnaro on June 13, 2014, 06:21:44 PM

It is another multimedia interaction only, you should treat them just like that.

Title: Re: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: luchosrock on July 01, 2014, 02:55:08 PM

Thanks for your reply,

There are two concepts that confuse me, Open Media (through Interaction Server) and Web Media (through Web Media Server). Which one of those should I use for social media interaction?

Title: Re: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: cavagnaro on July 01, 2014, 03:05:34 PM

Open Media states as you can integrate almost anything that could arrive to IXN Server, for example, a Fax sent as email.
Web Media is chat, email, etc.
Social Media is that, interactions created directly on IXN Server via the FB and tW plugins. The management is the same as you interact with IXN server, not the Gateways

Title: Re: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: luchosrock on July 01, 2014, 04:53:48 PM

Let me know if I got it right:
Chat and  e-mail interactions are handled by WebMedia Server, while other interactions like Facebook, Twitter or else are handled by Interaction Server.

Title: Re: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: cavagnaro on July 01, 2014, 06:09:54 PM

No.
You don't need WebMedia Server for email...it is handled by Email Server Java (ESJ). Check the Multimedia Components description so you can understand better.
WebMedia Server provides an API so services like chat (HTTP protocol) can have a way to connect to IXN (TLib).

Title: Re: Using Social Media (Twitter & Facebook) with Platform SDK 8.0
Post by: luchosrock on July 01, 2014, 08:05:10 PM

Now I get it.
Thanks