Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CK on June 13, 2014, 12:21:20 PM

Title: Composer file name error
Post by: CK on June 13, 2014, 12:21:20 PM

Hello,

I have created a project that links to audio files that are named in a non latin language format. When I try to access these files through composer prompt block, it gives me a warning on top "Discouraged file name". I hear nothing when these should be played. The weird thing is that this IVR application was developed with 8.1.2 composer and it was working without errors (no warnings in composer, files played as supposed to). Now that I need to do some changes and installed composer 8.1.3, it gives me that error. Anyone has encountered this ?

Title: Re: Composer file name error
Post by: cavagnaro on June 13, 2014, 02:02:19 PM

check composer logs and see which charset it is using. Probably a conflict there.

Title: Re: Composer file name error
Post by: CK on June 16, 2014, 06:36:40 AM

Thanks for the response cavagnaro. UTF8 is being used.  :-\

Title: Re: Composer file name error
Post by: cavagnaro on June 16, 2014, 12:53:28 PM

Can you post the MCP logs covering the audio files fetch?

Title: Re: Composer file name error
Post by: CK on June 21, 2014, 01:39:54 PM

It had to do with the Tomcat server. I added the line
[code]URIEncoding="UTF-8"[/code]
in the server.xml inside the Connector definition