Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on June 10, 2014, 04:58:01 PM

Title: Social Messaging Internet connection
Post by: vma on June 10, 2014, 04:58:01 PM

Hello,
I'm preparing to install Social Messaging for the first time and I don't understand how exactly is SM Server connecting to the internet? What should I ask to the IT Administrator? What type of connection to the internet? What port?
Anyone can point where is this specified in the documentation?
Thanks,
Mihai

Title: Re: Social Messaging Internet connection
Post by: cavagnaro on June 10, 2014, 07:45:34 PM

The plugins connect to FB or twitter api, so start by reading the deployment guides and understand the architecture...it is there. Then do a lab...

Title: Re: Social Messaging Internet connection
Post by: vma on June 11, 2014, 10:23:32 AM

Trust me I have read the deployment guide. It has nothing but a reference to the web page describing the SM Server deployment but no info on what access to you really need to allow in network policy. As my client is a bank they want the minimum access that can be allowed.
From the FB driver I found: A network error occurred while trying to communicate with Facebook: Facebook request failed (HTTP status code null)
So what should I ask them to provide? HTTP access to facebook.com? is that all or need access some other page also?

Thanks,
Mihai

Title: Re: Social Messaging Internet connection
Post by: Kubig on June 11, 2014, 10:58:20 AM

So, why you did not choose DMZ architecture for services such as facebook, twitter, chat and similiar communication to the "internet"?

Title: Re: Social Messaging Internet connection
Post by: cavagnaro on June 11, 2014, 08:19:27 PM

So...first thing on my head:

Google search facebook API firewall

http://stackoverflow.com/questions/3183595/facebook-api-communication-ip-address-and-port-number