Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: sky_scrapper on January 16, 2014, 07:25:32 AM

Title: OSDM Parameters | Composer
Post by: sky_scrapper on January 16, 2014, 07:25:32 AM

HI can i know what are the osdm parameters for composer 8.1.3..As far i searched i got this voxeo link as follows : http://help.voxeo.com/go/vox/objectreference.osdm..Whether it is same for composer or it is nly for studio?

Title: Re: OSDM Parameters | Composer
Post by: Kubig on January 16, 2014, 11:21:30 AM

OSDM is not part of Genesys and is related to 3rd party solution (for example Nuance). So, the parameters are for communication between GVP and OSDM.

Title: Re: OSDM Parameters | Composer
Post by: sky_scrapper on January 16, 2014, 12:38:22 PM

Thanks Kubig..How you rate osdm?Does using Nuance type is best or is there any other alternatives?

Title: Re: OSDM Parameters | Composer
Post by: Kubig on January 16, 2014, 01:40:28 PM

I have never used the OSDM, so I cannot say my experience. As you know Nuance is almost the only supported, compatible and sugegested vendor by Genesys. If there are any compatibility with another vendor, the vendor definitely belongs to the Nuance :-)

Title: Re: OSDM Parameters | Composer
Post by: sky_scrapper on January 16, 2014, 02:02:19 PM

Me also not much familiar with it..As per my tech Lead,i m going ahead with this..The main purpose of going to osdm is to avoid menu block..instead we are going with subdialog..(osdm)..

Title: Re: OSDM Parameters | Composer
Post by: Kubig on January 16, 2014, 02:53:22 PM

What? I do not understand to your reasons for using OSDM. OSDM is just one of a type of a speech server. It is only invoked from subdialog tag.

Title: Re: OSDM Parameters | Composer
Post by: sky_scrapper on January 16, 2014, 03:25:00 PM

ya wat u said is correct..we are passing a url in subdialog tag