Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: federom on October 07, 2013, 05:39:57 PM

Title: View Interactions in an Email Queue
Post by: federom on October 07, 2013, 05:39:57 PM

Hello All,
              I want to retrieve all the emails interactions in a certain email queue, what is the best approach to do that with PSDK? I saw the method RequestFindInteractions but i cant make it work!

Thanks,

Fede

Title: Re: View Interactions in an Email Queue
Post by: Kubig on October 08, 2013, 04:05:14 AM

I am sure that this method works, you had to do something wrong. Could you post your code fragment to check if it is right?

Title: Re: View Interactions in an Email Queue
Post by: federom on October 08, 2013, 01:24:43 PM

Hello Kubic,  I found what i was doing wrong. I was not including ' in the Condition...

I was using req.Condition = "queue = something"

instead of

req.Condition = "queue = 'something'"