Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: abudwill on October 01, 2013, 05:36:14 AM

Title: PSDK 8.1/Java - monitoring stats for a large number of agents
Post by: abudwill on October 01, 2013, 05:36:14 AM

Hello,

I have been exploring using the PSDK (Java) to monitor certain agent stats and perform actions when a stat reaches a particular threshold for an agent.

I have built a proof of concept with StatServer using StatisticObject, StatisticMetric, Notification, and RequestOpenStatistic.  I have a MessageHandler that I have attached to my StatServerProtocol so that I can parse messages with stat updates that StatServer is sending me.

I am interested in doing this for a large number of agents (1000-1500).

Can anyone comment on if this will create too much traffic and work for StatServer?

Are there other more graceful approaches to monitoring stats for a large number of agents?

Regards,
Andrew

Title: Re: PSDK 8.1/Java - monitoring stats for a large number of agents
Post by: cavagnaro on October 01, 2013, 05:46:34 AM

Well yeah. Will create a load for SS as it has a limit of requests. So it is not about how many agents but how many stats you plan to do (stats x agent = full_load)
What I recommend if doing such deployment (will not discuss why) is to install a dedicated SS for such task.

Title: Re: PSDK 8.1/Java - monitoring stats for a large number of agents
Post by: abudwill on October 01, 2013, 05:53:54 PM

Cavagnaro,

Thanks, this is good advice.

Regards,
Andrew