Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: federom on September 23, 2013, 09:51:17 AM

Title: Supend / Hold Email
Post by: federom on September 23, 2013, 09:51:17 AM

Hello All,
                Imagine you receive an email interaction,  but you have to wait for a response (from another support desk) before giving the customer the final answer.. Is there any way to pause/suspend that email  for certain amount of time? I tried to place the interaction in the queue again but then it has the first place in queue.

Any ideas?

So much appreciated !

Thanks!

Title: Re: Supend / Hold Email
Post by: Kubig on September 23, 2013, 12:00:43 PM

Use the workbin, it is in eServices for these purposes. For future, try to learn something about Genesys at first, without basic knowledges is not possible to do properly deploy

Title: Re: Supend / Hold Email
Post by: federom on October 07, 2013, 05:38:50 PM

Thanks ! I was able to make it work !