Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: exorx on August 02, 2013, 12:33:43 PM

Title: G+ Adapter
Post by: exorx on August 02, 2013, 12:33:43 PM

Hi, I'd like to know if it's possible to build my own G+ Adapter. I've e-mailed Genesys to get some documentation on this matter but they answered that there was no documentation at all on how to build one. 

Right now, I understand the G+ Adapter is used to replace UCS with another commercial CRM but I still feel it's a bit vague.  Does a G+ Adapter uses Platform SDK under the hood or some other APIs?  Is a G+ Adapter the same thing as to build my own third party application and host it in Genesys Applications?

Thanks

Martin

Title: Re: G+ Adapter
Post by: Kubig on August 02, 2013, 12:53:45 PM

G+ is for providing interface between Genesys solution and CRM like Siebel, MSCRM, etc. Nothing more.