Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: charleslk82 on July 17, 2013, 09:29:22 AM

Title: URS - SDK
Post by: charleslk82 on July 17, 2013, 09:29:22 AM

Hi,

currently we are running URS based IVR at client site, and this includes around 20 sub strategies. For a customer requirement we need to modify all these strategies to make some database logging. To make the changes asynchronously (URS has to wait till the database execution finishes) and without changing the strategy I would like to use the SDK for this changes. Can you let me know using which SDK I can perform these tasks

• When call moves from main strategy to sub strategy
• When an attach data is updated
• When the web service is triggered and when the response is returned

Thanks

Title: Re: URS - SDK
Post by: kubikle on July 17, 2013, 04:22:58 PM

unlikely anything (any SDK) except editing  strategies can help (making URS to wait during strategies execution means playing with strategies bytecode that means editing strategies).