Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: rajkishor09 on July 09, 2013, 04:33:05 PM

Title: all logged in agent list with extension in t-lib
Post by: rajkishor09 on July 09, 2013, 04:33:05 PM

Is there any way to get all logged in agent list with extension and current status in a particular campaign. We have CRM built on t-lib activeX control.

Title: Re: all logged in agent list with extension in t-lib
Post by: cavagnaro on July 09, 2013, 04:45:52 PM

Yes...I think so...using ConfigServer and StatServer libraries. Config for getting the AG group assigned to a campaign (or maybe OCS capturing the event of the active campaign, but if cmp is unloaded won't work) and the StatServer to get the status of each agent assigned to it
However ActiveX is out of support and PSDK has more stability and functions developed.

Title: Re: all logged in agent list with extension in t-lib
Post by: rajkishor09 on July 09, 2013, 05:07:57 PM

@cavagnaro : I will try this option and update the post.