Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: federom on June 07, 2013, 09:01:50 PM
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Hello All,
I want to implement a feature that allows user to find an extension by searching using the Agent Name. Interaction Workspace have that feature, if you want to call someone, you type the name in the phone textbox and will prompt back with a list of matching options. Any clue how to do that using PSDK ? From which server i can get that information ?
Thanks!
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First You need to connect to config server to search through agent names and when list is short enough You need to query statserver for status of each found agent. Status info should give You place name (and I am not sure if DN number). If DN number is not there You query agains config server and based on place name You get dn number.