Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: water235 on April 22, 2013, 07:47:13 AM

Title: Chat EWT
Post by: water235 on April 22, 2013, 07:47:13 AM

Hi, Currently EWT (Estimated Wait Time) predefined statistics is not supported for chat interactions. Please let me know how we can calculate EWT for chat.

Title: Re: Chat EWT
Post by: Kubig on April 22, 2013, 08:41:25 AM

Use available statistics for interaction queue and calculate EWT on queue lvl