Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: federom on April 19, 2013, 01:44:45 PM

Title: Agent Chat Client : FlexChatProtocol or BasicChatProtocol?
Post by: federom on April 19, 2013, 01:44:45 PM

Hello All,

              I am creating an application where agents can handle chats with customers. What should i use FlexChat or Basic Chat ?

What is the Difference?

I checked in the ChatServer logs and i found that Interaction Workspace have entries for both, is that correct?

Thanks!!

Title: Re: Agent Chat Client : FlexChatProtocol or BasicChatProtocol?
Post by: Kubig on April 19, 2013, 01:57:04 PM

Please, look for old topics before you create new duplicated topic - read the topic on URL http://www.sggu.com/smf/index.php?topic=3164.0

Title: Re: Agent Chat Client : FlexChatProtocol or BasicChatProtocol?
Post by: federom on April 19, 2013, 05:53:25 PM

Thanks Kubig