Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Adam_W on March 17, 2013, 02:10:02 PM

Title: Custom tab priority in IWS
Post by: Adam_W on March 17, 2013, 02:10:02 PM

Is it possible to set the priority of custom tabs in IWS?

I've created several custom modules which display additional tabs in the interaction window when a call arrives.

I also use the Genesys Agent Scripting plugin for IWS and the problem is that my custom tabs are opening first instead of the agent script.  I always want the script to be the open on the screen when a call arrives.

Title: Re: Custom tab priority in IWS
Post by: Kubig on March 20, 2013, 12:34:48 PM

I do not know about any internal mechanism which can allow it. I think that you'll have to develop own mechanism

Title: Re: Custom tab priority in IWS
Post by: jigerfitano on April 02, 2013, 08:42:15 AM

You can design your custom Binder Tabs & Index Dividers with the help of online wizard.

Title: Re: Custom tab priority in IWS
Post by: JTL on April 10, 2013, 08:49:40 AM

[quote author=jigerfitano link=topic=7724.msg33512#msg33512 date=1364892135]
You can design your custom Binder Tabs & Index Dividers with the help of online wizard.
[/quote]

Any links to any further information on this? :)

Title: Re: Custom tab priority in IWS
Post by: Kubig on April 10, 2013, 02:19:21 PM

You have to write own mechanism as wrote jigerfitano. There is no internal mechanism how to do it.