Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: PFCCWA on January 18, 2013, 09:39:09 AM

Title: Open Media Interactions
Post by: PFCCWA on January 18, 2013, 09:39:09 AM

Hello,

Apologies for my ignorance, but what is defined as an open media interaction?

We have this defined within our license file, and to my knowledge never used it.
Is it related to SMS interactions?

I know there is a webform license for email, and live web channel for web media, so am thinking this must be SMS related?

Thanks,
Wasim

Title: Re: Open Media Interactions
Post by: Kubig on January 18, 2013, 10:00:30 AM

I do not think that the license is related to SMS services,cause we have not got this license and we are using SMS. It is technical or commercial license?

Title: Re: Open Media Interactions
Post by: PFCCWA on January 18, 2013, 10:02:10 AM

This is the feature name within the license file - ics_custom_media_channel

Title: Re: Open Media Interactions
Post by: Kubig on January 18, 2013, 10:05:12 AM

Maybe for IM channel or custom eServices channel