Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Smack2k on January 07, 2013, 12:24:43 PM

Title: ccPulse 8.0 Uninstall
Post by: Smack2k on January 07, 2013, 12:24:43 PM

Does anyone have a good working uninstall script to remove CCPulse 8.0 and the shortcuts it sets up?

I am needing to get this uninstalled so I can install version 8.0.101.04 and according to our telecom dept, the old version needs removed first...

Thanks, reallly appreciate the help

Title: Re: ccPulse 8.0 Uninstall
Post by: Kubig on January 07, 2013, 12:27:12 PM

Standard uninstall.exe does not enough?

Title: Re: ccPulse 8.0 Uninstall
Post by: Smack2k on January 07, 2013, 08:07:32 PM

Cant get it to work using Altris...

When I use any setup.exe uninstall switces, the script just runs and runs and never does anything on the local machine.  ccPulse stays there/

Title: Re: ccPulse 8.0 Uninstall
Post by: cavagnaro on January 07, 2013, 08:29:48 PM

Then don't use it...Altris is never mentioned as a supported deployment tool...the installer states use Wizard...ask those support guys why it does not do anything

Title: Re: ccPulse 8.0 Uninstall
Post by: Smack2k on April 25, 2013, 01:29:37 PM

Funny...Just came back to this topic..

I dont remember asking you for a "Then dont use it" comment or any other bit of wisdom you choose to spit out that is meaningless...

Dont use it....thanks, that REALLY helps.

You dont know how to uninstall it sliently...dont say anything...

Anyone that DOES know how to uninstall this silently, please let me know.

Title: Re: ccPulse 8.0 Uninstall
Post by: Kubig on April 25, 2013, 01:46:35 PM

Again, via uninstall.exe - such as each standard program for Windows platform.

Title: Re: ccPulse 8.0 Uninstall
Post by: pspenning on April 26, 2013, 04:16:49 PM

We had this exact problem and it actually does work with Altiris...  However, I don't know how...  I just know that our Altiris team figured it out...
The problem with automation is that the guid is used to name the directory that holds the uninstallation.  That changes from installation to installation...  So, while they were figuring it out, I wrote a script which looks in the Registry under the Add/Remove programs section and gets the exact directory name and then automatically runs through the uninstallation.  The script also handled instances where CCPulse isn't installed either.
I converted the script to an EXE file and I am happy to share it with you.  Just send me a personal message and I will get it to you.

Thanks - Perry

Title: Re: ccPulse 8.0 Uninstall
Post by: ogeccut on May 10, 2013, 12:56:46 PM

I had to create an answer file and can do a silent install with setup.exe -s -f1answer.iss string.
I then recorded an aswer fiel for uninstall. However same string is not silent and comes up with "Genesys Installation Wizard" window with a radio button "Remove CCPusle+ from your computer"
I also tried a string from the registry
"C:\Program Files\InstallShield Installation Information\{E137CCD2-91AD-4072-B3AB-42DB66ECBBEB}\setup.exe" -runfromtemp -l0x0009 -removeonly" with the silent switch. Same window comes up.

Has anyone done complete silent uninstall?
Thank you.

Kubig: where do you see uninstall.exe????????????????

Title: Re: ccPulse 8.0 Uninstall
Post by: CHW1979 on May 11, 2016, 12:44:17 PM

Did anyone ever figured this one out ?

I have the same problem when I want to deploy and uninstall with sccm.

Thanks