Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Genesys123 on January 04, 2013, 10:26:45 AM

Title: How to play Music in Routing in Genesys SIP environment
Post by: Genesys123 on January 04, 2013, 10:26:45 AM

Dear Friends,

Can any one help me on this.

I have scenario , I need to play Music (15sec) then Announcement (10 sec) , then agent Music (15 sec) then announcement if agents are not ready.

I am using below for Routing call to an agent
1. Multiskill
2. Select DN
3. Routecal

My Environment is:
SIP server
GVP (MCP,RM)

Thanks in Advance.

l

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: Kubig on January 04, 2013, 03:09:23 PM

And with what is the problem? Do you not know how to configured announcement or how to deploy GVP?Please,describe more your issue if you want help

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: René on January 04, 2013, 05:34:30 PM

Genesys123,

Please read Genesys Media Server 8.1 Deployment Guide and Genesys SIP Server 8.1 Deployment Guide where you find all required details how to play announcements/music using Genesys Media Server.

Let us know if you get stuck.

R.

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: Genesys123 on January 05, 2013, 03:34:34 PM

Hi,

Right now i am doing using play application and call URI.. but I am facing some problem here.

I am call 2 Play application one after another,

when i call goes to 1st play app, then URS requesting requestplaytreatment, after event treatment applied, before event treatmentend from first playapp , the second requestplay treatment event going from URS to SIP server.

could you please tell me , how to send second requestapply treatment event after eventreatmentend from first one.

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: Genesys123 on January 05, 2013, 03:38:16 PM

Hi,

And one more, I dont know how to create IVR profile with type as Announcement, and also how to configure voip service for this in SIP switch.

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: cavagnaro on January 06, 2013, 07:20:23 AM

Logs, logs and logs...please post logs.
And IVR Profile? What is has to do with treatments?

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: Kubig on January 07, 2013, 08:51:43 AM

It is very hard to get you relevant information,if you obviously do not know the Genesys solution and you only try to set anything without idea what's going on. I recommended you go to Genesys training

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: Genesys123 on January 07, 2013, 10:05:28 AM

Hi Kubig,

I agree your point, but now i am learning my self I am bit confused how to play announcement in routing with out using VXML application, if we use just .vox file.

Title: Re: How to play Music in Routing in Genesys SIP environment
Post by: Kubig on January 07, 2013, 10:27:34 AM

And do you read the doc? Use PlayAnnouncement block in strategy and fill the ID of annc as name of your audio file.
Next thing is that this topic contain to technical discuss and not in developement