Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Michaelk on November 29, 2012, 12:00:10 PM

Title: Events indicating sent and received e-mails
Post by: Michaelk on November 29, 2012, 12:00:10 PM

I implemented service that listens for e-mail related events from InteractionServer (using Genesys SDK 8.1). To indicate receiving of an e-mail by an agent I subscribed to EventInteractionSubmited and I filter out e-mails with "Outbound" interaction type. To indicate sending of an e-mail by an agent I subscribed to EventProcessingStopped events , filtering out e-mail interactions with "Inbound" interaction type. Is there another way to indicate reception of incoming or dispatch of outgoing e-mail?

Title: Re: Events indicating sent and received e-mails
Post by: YevgeniyP on January 10, 2013, 10:44:31 PM

You probably better to listen for PartyAdded/PartyRemoved events. Every time email delivered to the agent there is PartyAdded event with all parameters indicateing agent and email (interaction)