Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: mhsrinivasan on November 05, 2012, 10:33:04 AM
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Does Genesys Reporting Analytics and Aggregates (RAA) has following limitations
1. I'm unable to map User Data to Queue based Hierarchies (H_QUEUE, H_QUEUE_GRP, H_QUEUE_ABN, H_QUEUE_ACC). I'm unable to measure a particular call type entered in a particular queue. which was possible in CCPulse+ reports and CCA.
2. Whether RAA is restricted to map only 2 custom dimension tables (upto 10 low cardinality data). What if i need to see aggregated results for more than 10 KVPs?