Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: jeddite on September 27, 2012, 02:20:33 PM

Title: Send phone number to Genesys Desktop from third-party application
Post by: jeddite on September 27, 2012, 02:20:33 PM

Hello.
I have a simple task, is it nessesaire to open in Genesys Desktop new interaction with phone number from 3rd party system.How to do this?

Title: Re: Send phone number to Genesys Desktop from third-party application
Post by: cavagnaro on September 27, 2012, 07:44:30 PM

What interaction?
call? on the strategy get the phone number from the 3rd party database and attach it as KVP

Title: Re: Send phone number to Genesys Desktop from third-party application
Post by: jeddite on September 28, 2012, 02:04:44 PM

Sorry, my english not so good(

I need to send command to GAD, from 3rd party system, to initiate new voice call to number(number is been taken from 3rd party system).

Title: Re: Send phone number to Genesys Desktop from third-party application
Post by: cavagnaro on September 28, 2012, 09:20:28 PM

Not doable...GAD has no "listener" interface.
You are talking about more like a dialer (OCS) more than anything else.
What you can do also is with SDK build a listener that is called from your 3rd party software and then trigger the call.

Title: Re: Send phone number to Genesys Desktop from third-party application
Post by: jeddite on October 01, 2012, 07:13:13 AM

Ok. thanks.