Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: PFCCWA on August 30, 2012, 08:59:37 PM

Title: Infomart / Icon
Post by: PFCCWA on August 30, 2012, 08:59:37 PM

hello,

we use ccanalyzer (CCA) for reporting however want to clarify which license would be required for informart - is this ICON?
I think this was called CCON previously.
Our licenses contained ICON (v7) but we never made use of it while using CCA.
Of course there may be more required to deploy infomart (infomart license?)
thanks.

Title: Re: Infomart / Icon
Post by: cavagnaro on August 30, 2012, 09:42:16 PM

You can have both...
ICON feeds InfoMart
ICON can exist alone
InfoMart can have more data sources rather than just ICON, like VAR, StatServers, but of course ICON is the most usefull and complete of all of them