Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: cavagnaro on April 09, 2012, 08:35:07 PM

Title: Receive all messages from TServer via SDK
Post by: cavagnaro on April 09, 2012, 08:35:07 PM

Hi guys,
I'm willing to develop an application that should receive all messages from the TServer, something like an application client. So how could I develop something like this?

BTW I have already created an application that monitors each DN I request but would like to track extensions, RP, VQ, anything that is created on the Configuration layer, and not necessarily having to add them to my application.

Thanks!

Title: Re: Receive all messages from TServer via SDK
Post by: aj on April 11, 2012, 11:10:14 AM

I can't answer your question but I do have a T-Server client which does what you want ... PM me your email address if you like.

Title: Re: Receive all messages from TServer via SDK
Post by: René on April 12, 2012, 08:14:41 PM

Hi Cav,

It's possible to develop required application using Configuration and Voice Platform SDKs. However, there exist no single T-Server request to achieve required functionality. Your application must retrieve required objects from Genesys Configuration and subscribe for changes. In next step, your application will register the objects with T-Server to receive events related to these.

May I know why you need such application?

R.

Title: Re: Receive all messages from TServer via SDK
Post by: cavagnaro on April 12, 2012, 09:36:12 PM

Thanks René, that is what I was already thinking but hoped there was a more direct way...
My idea is to beging the develop of an application that will monitor all events on DNs and store all the info on a DB, kinda like a ICON but I'll have the power to modify it as needed...what do you think?

Title: Re: Receive all messages from TServer via SDK
Post by: René on April 13, 2012, 04:04:58 PM

I'm not sure whether development of 'ICON like' application is worth of time and money... Such application must not only monitor the events but do some call tracking to map received information correctly. It's easy for simple scenarios like inbound call but it becomes more complex when e.g. multi-site routing or IVR is involved in the call.

R.

Title: Re: Receive all messages from TServer via SDK
Post by: cavagnaro on April 13, 2012, 09:21:39 PM

Yes, that is why I need to build a draft and estimate based on that the time and effort/resources needed...
I'm also not very convinced but as it is a request from my heads I have to accomplish at least to see how and what is needed.
Thanks!

Title: Re: Receive all messages from TServer via SDK
Post by: Adam G. on July 12, 2012, 07:44:28 AM

Hi Cav,

I know of a system like this thats almost ready to market. Still interested?

Title: Re: Receive all messages from TServer via SDK
Post by: cavagnaro on July 12, 2012, 06:40:07 PM

Really? just saw also your PM on FB...
Can you share some info?

Title: Re: Receive all messages from TServer via SDK
Post by: Adam G. on July 17, 2012, 07:24:37 AM

You have a PM mate.