Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Breno_BR on October 25, 2011, 12:55:38 PM

Title: Interaction Workspace - Integration with MSN Messenger
Post by: Breno_BR on October 25, 2011, 12:55:38 PM

Hello guys, here is my problem, if someone can help me I will give thanks !

I need to do an integration with MSN Messenger and Interaction Workspace, my agents will access MSN inside interaction workspace, is it possible to "put" the MSN Application inside the Interaction Workspace ?!

If it is, how can I start doing that ?! I have no idea how to begin.

Thanks
Att.
Breno

Title: Re: Interaction Workspace - Integration with MSN Messenger
Post by: Allan on October 26, 2011, 11:02:04 AM

Hi,

Why would you do that as IWS has it's own IM?

Allan

Title: Re: Interaction Workspace - Integration with MSN Messenger
Post by: Breno_BR on October 27, 2011, 11:44:31 AM

Hi,

I know that IWS has IM but I need to integrate with MSN Messenger because my agents use this program to comunicate with some customers so I need to do that.

Is it possible ?

Thanks for the answer !

Title: Re: Interaction Workspace - Integration with MSN Messenger
Post by: Breno_BR on October 27, 2011, 12:36:56 PM

I don't need a FULL Integration I just need to put the Application inside the IWS like a module !

thanks

Title: Re: Interaction Workspace - Integration with MSN Messenger
Post by: BillJacklin on November 03, 2011, 01:10:45 PM

But why you want to do this? MSN Messenger is good in its services.

Title: Re: Interaction Workspace - Integration with MSN Messenger
Post by: Allan on November 10, 2011, 08:13:08 PM

Hi,

Sorry still confused. MSN messenger can be running on the agents desktop and a different process could be IWS. Why do you need them integrated?

Allan