Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Usha on August 16, 2011, 11:04:19 AM

Title: Interaction Workspace Integration
Post by: Usha on August 16, 2011, 11:04:19 AM

Hi,

Is it possible to integrate CRM applications with interaction workspace(IWS) and display screenpop along with data in interaction workspace(IWS)?


Thanks

Title: Re: Interaction Workspace Integration
Post by: jamesdockel on October 10, 2011, 06:19:31 AM

It is depend on the capacity of your IWS. According to it you can integrate CRM applications.