Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Learnmore on July 04, 2011, 09:13:12 AM

Title: Query to fetch call detail from infomart
Post by: Learnmore on July 04, 2011, 09:13:12 AM

Hi,

I am new to Infomart and I need to check the call result for a particular conn ID from Infomart. I basically want to figure out where the call was routed. Can you please help me which tables i need to refer to get this detail?

Thanks.

Title: Re: Query to fetch call detail from infomart - TECHNICAL_RESULT_CODE Unspecified
Post by: Learnmore on July 04, 2011, 09:58:35 AM

Hi,

I am able to fetch the Query manual and getting the stats counts.

Am getting few calls with TECHNICAL_RESULT_CODE = DIVERTED and RESULT_REASON_CODE=UNSPECIFIED :( What does it mean?