Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: ChrisRW on June 29, 2011, 04:00:43 PM
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I am making a new custom display panel for out outbound agents and I need to display a few stats on this panel. The editor I am using only allows me to choose stats from the stat server to display. (cannot make formulae on the fly)
So my question is this... How does one go about making a new stat to reside on the stat server so that I can choose to display it on the custom panel. For example I can display AD_Avg_T_Handle because it is a stat that already exists. But what I really want is a stat like (Inbound Talk Time + Outbound Talk Time + Total Hold Time)/Total Time Logged In).
I cannot figure out how to develop this new stat such that it resides on the stat server.
Any help is appreciated.
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Check statserver deployment guide, main mask and relative mask are what you need
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Just be sure not to use normal mathematical formulas as "(Inbound Talk Time + Outbound Talk Time + Total Hold Time)/Total Time Logged In". Stat Server does not understand such formulas.
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No but he can do a custom one on CCPulse using to separate stats
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It doesn't look like he can -
[quote]The editor I am using only allows me to choose stats from the stat server to display. (cannot make formulae on the fly)[/quote]
and I can't see how you could get "(Inbound Talk Time + Outbound Talk Time + Total Hold Time)/Total Time Logged In" out of the Stat Server directly.
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Depend on your server but most probably it is possible to create a new stat!!
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Creating a new stat is better one...