Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ramanjs on June 09, 2011, 07:39:57 AM

Title: Implementation steps for Blaster mode
Post by: ramanjs on June 09, 2011, 07:39:57 AM

Hello Friends

Can someone tell me the steps to implement Blaster Campaign.

Thanks Raman

Title: Re: Implementation steps for Blaster mode
Post by: ramanjs on June 09, 2011, 09:53:21 AM

[quote author=ramanjs link=topic=6469.msg28130#msg28130 date=1307605197]
Hello Friends

Can someone tell me the steps to implement Blaster Campaign.

Thanks Raman
[/quote]

As per our requirement we don't have GVP setup and need the Blaster Campaign.

My requirement is that a Campaign that runs without Agents and with running that Campaign we can check the Contactable data.With Campaign running and contact the customer and one Pre-recorded Beep and then the OCS database will be updated with System Results like "Answer","No-Answer",Number Error" and etc.

THankx
Raman

Title: Re: Implementation steps for Blaster mode
Post by: cavagnaro on June 09, 2011, 03:55:53 PM

You need something to receive calls. What I'd do is develop a softphone that logins an agent and as soon as receive the human call then hangs up. So you will need no agent physically sit down there.

Title: Re: Implementation steps for Blaster mode
Post by: Steve on June 09, 2011, 04:11:11 PM

Sounds like nuisance calls to me. You ring someone, with no agents so no intention of speaking to the person you have called, just to record the answer state.

WHY? So the number can be sold to another nuisance caller, selling dodgy investments, time shares or a whole raft of other unwanted rubbish.

Title: Re: Implementation steps for Blaster mode
Post by: Tambo on June 09, 2011, 05:50:41 PM

amen to that one !!!!!

Title: Re: Implementation steps for Blaster mode
Post by: ramanjs on June 10, 2011, 06:02:33 AM

Hello All

thanks for the reply,but my Concern is not to sell the customer number to other Customer,But concern is that with this Blaster Campaign(i.e Present in ASPECT Solution) to get the productivity of the Agents and Get the Revenue because in Our case the Data we have in that Almost 30% Data or Numbers of Users get changed  very soon so the get that number Non-Contactable dialer will not dial the No-contactable data again and again.

Raman

Title: Re: Implementation steps for Blaster mode
Post by: Adam G on June 10, 2011, 08:09:47 AM

Gents,

I think there might be some confusion here over what is being requested.  AFAIK, "Blaster" is a term used for Aspect - not Genesys.  The assumption being made is that "Blaster" refers to overdialling a unknown calling list through a campaign, to determine "live" numbers, for resale.  However, given the descriptions by Ramanjs, this sounds more like a quick fire "validity" dialling campaign to their own [i]known [/i]customer base, just to make sure they have the number correct...

Of course, I could have read this wrong too...

- Are my descriptions correct, Ramanjs?

TT

Title: Re: Implementation steps for Blaster mode
Post by: ramanjs on June 10, 2011, 08:53:24 AM

Hi TOny

U r absolutely right our concern is to get the Contactable data so that the productivity increases.

Raman 

Title: Re: Implementation steps for Blaster mode
Post by: Steve on June 10, 2011, 11:34:50 AM

I accept the resale bit was me ranting, but ringing anyone and then not speaking to them is nuisance calling, irrespective of the reasoning behind it.

Title: Re: Implementation steps for Blaster mode
Post by: Adam G on June 10, 2011, 12:33:43 PM

Another good point Steve -

Raman - is the intention to connect to an Agent, leave a pre-recorded message or simply check that the line is "live"?

TT

Title: Re: Implementation steps for Blaster mode
Post by: ramanjs on June 13, 2011, 05:22:48 AM

Hello STeve and TOny

We will Play a Pre-recorded message like "This is just a test call".

Raman

Title: Re: Implementation steps for Blaster mode
Post by: cavagnaro on June 13, 2011, 05:29:12 AM

I think I have answered your question already...just have to do what I mentioned and on your strategy use the music object

Title: Re: Implementation steps for Blaster mode
Post by: ramanjs on June 13, 2011, 08:48:23 AM

THanks All
I  will try to do the Implementation as given and if getting any problem i will again ask in forum for help.

Raman