Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lamiv_Rumak on May 31, 2011, 06:23:28 AM

Title: Dial a Routepoint from genesys softphone
Post by: Lamiv_Rumak on May 31, 2011, 06:23:28 AM

Can i dial a Routepoint from genesys softphone to transfer the call? How?

Title: Re: Dial a Routepoint from genesys softphone
Post by: cavagnaro on May 31, 2011, 01:59:37 PM

Again this question? You were already answered, just dial it as any other number

Title: Re: Dial a Routepoint from genesys softphone
Post by: christianssjons on June 07, 2011, 08:08:17 AM

Softphone - A softphone is the computer interface for your phone. It allows you to place calls directly from your computer. The biggest benefit I will gain from a softphone is the convenience of interfacing directly with my .... I fully agree with you, this is the best route for small businesses now-a-days. I also agree you can sell the service but sometimes that is more of a headache than it is worth. You then are support your customers computers and