Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: amakarevskij on May 30, 2011, 08:59:42 PM

Title: Send DTMF function on Outbound calls and consulting transfer
Post by: amakarevskij on May 30, 2011, 08:59:42 PM

Good day!

I need use function "Send DTMF", but it work only in inbound calls!

I call this function from Siebel CRM with GPlus adapter within Siebel code.

In The SIP Server log and Stream Manager log - all is ok  - client disconnected from agent and connected to stream manager and DTMF has played, but no DTMF sound if call is outbound or consultative transfer!

(The problem - automatic DTMF send to external number to consult agent with specialist in other company, according to the selected call purpose)

Sorry for my very bad English.

Title: Re: Send DTMF function on Outbound calls and consulting transfer
Post by: amakarevskij on June 03, 2011, 10:50:33 AM

The problem has been solved -

Stream Manager's options

sip-dtmf-method

set to "tone"

:)

Title: Re: Send DTMF function on Outbound calls and consulting transfer
Post by: HeatherTamblyn on June 03, 2011, 11:28:13 AM

How did you get it solved? Have you read some journal?