Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cpoon on May 30, 2011, 08:47:45 AM

Title: Preview contact not showing on GAD
Post by: cpoon on May 30, 2011, 08:47:45 AM

Hi

I've setup a outbound preview campaign and on GAD I can see the campaign started. However, when I click on "Next Campaign Contact", the GAD simply refreshes and no preview contact information showed up. However, the calling list is updated with the agent ID.

Any idea?

Thanks in advance,
cp

Title: Re: Preview contact not showing on GAD
Post by: René on May 30, 2011, 06:04:29 PM

Hi,

Has GDesktop been customized or it is vanilla deployment? If it was then check the customization. Anyway, looking at GAD log may help you finding out root cause.

R.