Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: afid on May 27, 2011, 02:44:55 PM

Title: ANI control for strategie
Post by: afid on May 27, 2011, 02:44:55 PM

Hello, when we receive an international call, the international prefix 00 is not transmitted, in the TSERVER logs we see CallingNum: (intrnatl_ISDN_tel),'390203045', we would receive the full number 00 39 0203045 its italian number.

In addition to the french national call we have the same problem, such as a French custumer with the Number 0140010203 we call, the number displayed in the TSERVER logs is CallingNum: (natl_ISDN_tel),'140010203' , we would receive the full number 0 140010203


We need a strategy for national calls and a strategy for international calls  How to differentiate national calls and international calls via a strategy genesys.
In strategies if you ask genesys ANI[], 00 or the 0 does not appear.

For information: Genesys 7.5
AVAYA PBX CM5.2.1

Title: Re: ANI control for strategie
Post by: cavagnaro on May 27, 2011, 05:03:57 PM

That is more a PBX issue rather than Genesys. The TServer only receives the info that your PBX link sends.

Title: Re: ANI control for strategie
Post by: René on May 30, 2011, 05:55:43 PM

Hi,

As Cav wrote, it's about PBX configuration what number format is sent over CTI to Genesys. What about using different criteria to detect international number like number of digits etc.?

R.