Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on May 27, 2011, 03:42:29 AM

Title: Routing
Post by: lekie on May 27, 2011, 03:42:29 AM

Hi All,

How can I coding strategy to check nobody in skill A is not logged in?
What is the stat name? may i create a new stat for check this case?

Cheers,
Lek

Title: Re: Routing
Post by: borkokrz on May 28, 2011, 11:22:59 PM

Start with StatAgentsTotal - AFAIR it is preconfigured and tune it as you wish (create new)