Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smile on May 26, 2011, 07:53:52 AM

Title: Get agent by DN/Place
Post by: smile on May 26, 2011, 07:53:52 AM

Is it possible to get information about agent (name or agentid) based on dn/place during strategy execution? In other words, i know dn/place and want to know who is logged on it.

Title: Re: Get agent by DN/Place
Post by: René on May 27, 2011, 06:50:34 AM

Hi,

Unfortunately, I'm not aware of any out-of-box IRD/URS function to get required information.

It is possible to develop Custom Server that will provide you such information but custom development is required in this case.

R.

Title: Re: Get agent by DN/Place
Post by: smile on May 27, 2011, 06:57:52 AM

Thank you, René, I consider the same. Do you know which function on StatServer SDK returns such information?